Perineal Massage Coach ("we", "us", "our") is committed to protecting your privacy and handling your personal information in accordance with:
This Privacy Policy explains how we collect, use, hold, and protect your personal information, including health information, in connection with your use of the Perineal Massage Coach website and application (the "App").
Consent: By using the website and App and ticking the consent checkbox at first launch, you acknowledge that you have read and understood this policy and consent to the collection and use of your information as described herein.
The website and App is operated by Perineal Massage Coach Pty Ltd, registered in Australia.
Jennifer Pol
ACN: 700 161 468
Address: c/- 2/194 Varsity Parade, Varsity Lakes QLD
Email: info@perinealmassagecoach.au
The following health-related information is collected voluntarily during setup and use. This information constitutes health information as defined under the Privacy Act 1988 (Cth) and the Health Records Act 2001 (Vic).
| Data type | Why it is collected | Where it is stored |
|---|---|---|
| Your first name (optional) | To personalise in-app greetings only | Your device only. Never transmitted. |
| Your comfort level (emoji self-rating) | To encourage self reflection | Your device only. Never transmitted. |
| Session completion records (which sessions you have completed and when) | To display your progress and generate your calendar history | Your device only. Never transmitted. |
| Your chosen massage and pelvic floor exercise schedule, including reminder times | To generate your personalised schedule and, if you choose to enable reminders, to send you reminder notifications | Your device. If, and only if, you enable reminders, your schedule and reminder times are also transmitted to and stored on our server. See Section 3.2. |
Important. Your first name, your comfort level and your session completion records never leave your device. They are not transmitted to us or to anyone else. The only information in this section that leaves your device is your reminder schedule, and only if you choose to turn reminders on. If you do not enable reminders, no information in this section leaves your device.
We collect and hold the following information separately from the health data stored on your device.
If you enable reminder notifications
| Data type | Why it is collected | Where it is held |
|---|---|---|
| A push notification token (a technical identifier generated by your browser) | To deliver reminder notifications to your device | On our server, hosted by Netlify (United States) |
| A randomly generated device identifier | To associate your reminder schedule with your device. It is not linked to your name, your health data or your identity. | On our server, hosted by Netlify (United States) |
| Your reminder schedule (chosen days and times) | To send reminders at the times you have chosen | On our server, hosted by Netlify (United States) |
Reminder notifications are delivered through your browser's push service, which is operated by Google, Mozilla or Apple depending on the browser you use. The content of these notifications is generic (for example, "Time for your session") and contains no health information, no session data and no personal details.
You can turn reminders off at any time. When you do, the information above is deleted from our server.
If you purchase the App
| Data type | Why it is collected | Where it is held |
|---|---|---|
| Your email address and payment details | To process your purchase and to send you your licence key | Collected and held by our third-party payment provider. See Section 7. |
| Your licence key | To verify that you have purchased the App and to grant you access | Held by our third-party licensing provider. Verified via our server. |
Your email address is not used for marketing communications. It is collected and held separately from your health and progress data, and it is not associated with any individual usage record within the App. We do not receive or store your payment card details at any time.
The App does not collect:
Device identifier — clarification. If you enable reminders, the App generates a random identifier so that we can associate your reminder schedule with your device. This is not a hardware identifier and not an advertising identifier. It is not linked to your name, your identity or your health data, and it is deleted when you turn reminders off.
The App contains no analytics tools, no tracking pixels, no advertising SDKs and no third-party analytics or crash-reporting services. We do not collect behavioural analytics, and we do not build usage profiles.
If you enable reminder notifications, our server generates operational logs as part of delivering them. These logs record that a reminder was sent, the title of the reminder (for example, "Time for your session"), and a truncated fragment of your randomly generated device identifier. These logs are held by our hosting provider (Netlify, United States) and are used solely to operate and troubleshoot the reminder service. They contain no name, no email address and no health or session data.
If you do not enable reminders, no technical or usage data about you is transmitted to any server.
We collect information in the following ways.
Directly from you, within the App:
Through our third-party payment provider, when you purchase the App:
We do not collect information from data brokers, social media platforms, advertising networks, or any source other than those described above. We do not purchase or acquire personal information about you from anyone.
We collect personal information to:
We collect only information that is reasonably necessary for these purposes, consistent with APP 3 (collection of solicited personal information). We do not use your information for marketing, profiling, research, analytics, or any secondary purpose. We do not build usage profiles and we do not sell or rent your information to anyone.
The following information is stored exclusively on your own device and never leaves it:
This data is not transmitted to us, is not accessible by any external server or cloud service, and is not disclosed to any third party. We cannot access it remotely.
Your email address and payment details are collected and held by our third-party payment provider at the point of purchase (see Section 7). We do not collect or store your payment card details at any time. We are able to access your email address through our provider's systems for the limited purpose of managing your purchase and reissuing your licence key if you lose access.
Your email address is not linked to your on-device health data, and it is not associated with any individual usage record within the App.
Our approach to security includes:
The security of your on-device data also depends on the security settings of your own device. We recommend protecting your device with a strong PIN, password, or biometric lock. While we take reasonable precautions, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
We do not sell, rent, or trade your personal information to anyone. We do not disclose your information for marketing or advertising purposes.
Your first name, comfort level and session completion records are stored only on your device and are not disclosed to any third party under any circumstances.
Our App and its server functions are hosted by Netlify, whose infrastructure is located outside Australia. If you enable reminder notifications, Netlify stores your push notification token, your randomly generated device identifier and your reminder schedule on our behalf, and generates operational logs relating to the delivery of your reminders.
The scheduling of these reminders is triggered by an external scheduling service (cron-job.org). We use an external scheduling service, cron-job.org (operated by Kunz Software & Media UG, Germany), to trigger our reminder function at regular intervals so that reminders can be sent at the times you have chosen. This service does not receive your name, your email address, your reminder times, or any other personal information. It receives only a signal to run our reminder function on schedule, and in response receives an aggregate count of how many reminders were processed (for example, that a certain number were sent and a certain number skipped), with no information identifying any individual.
Reminder notifications are delivered through the push service operated by your browser's vendor (Google, Mozilla or Apple, depending on the browser you use). These services receive the notification message in order to deliver it to your device. The messages are generic (for example, "Time for your session") and contain no health information, no session data and no personal details.
Payments for App access and the issuing of licence keys are handled by a third-party provider. Your email address and payment details are collected and held by that provider under its own privacy policy. We do not receive or store your payment card details at any time. No health information collected within the App is shared with the payment provider. If we change payment provider in future, this policy may be updated accordingly.
We may disclose information to professional advisers (such as legal or accounting advisers) where necessary, on a confidential basis. Any such disclosure would be limited to information reasonably required for the relevant advisory purpose.
We may be required to disclose personal information that we hold where required by Australian law. Your first name, comfort level and session completion records are stored exclusively on your device and are not held by us, so we are not able to disclose them.
Australian Privacy Principle 8 governs the cross-border disclosure of personal information.
Your first name, comfort level and session completion records remain on your device and are not transmitted to any server, and are therefore not subject to cross-border disclosure.
However, if you enable reminder notifications, your reminder schedule, push notification token and randomly generated device identifier are stored on servers located outside Australia (operated by Netlify, United States). Notification delivery also involves push services operated by overseas providers (Google, Mozilla or Apple). Your email address and payment details are held by our payment provider, whose infrastructure may also be located outside Australia. Your email address and payment details are handled by our payment provider Gumroad whose infrastructure is operated outside Australia and may involve the storage and processing of personal information on servers located in other jurisdictions.
Where personal information is disclosed to overseas recipients, we take reasonable steps to ensure that appropriate privacy safeguards are in place, consistent with APP 8.1.
If the App's data storage architecture changes in a future version, this policy will be updated and you will be asked to review and re-consent before continuing to use the App.
We retain personal information only for as long as necessary to provide the App's functions, maintain reasonable business records, and comply with applicable legal obligations.
Your first name, comfort level and session completion records remain on your device until you delete them, clear your browser data, or uninstall the App. We do not hold this information and cannot delete it on your behalf.
If you enable reminders, we retain your reminder schedule, push notification token and device identifier only for as long as reminders remain enabled. If you turn reminders off within the App, this information is deleted from our server. If your device stops accepting notifications (for example, because you have uninstalled the App), the associated record is removed automatically.
Your email address is held by our third-party payment provider for as long as you hold an active licence for the App, in accordance with that provider's own retention practices. You may request deletion by contacting us at info@perinealmassagecoach.au and we will action your request, and request deletion from our provider where applicable, within 30 days. Please note that deleting your email address may affect our ability to reissue your licence key if you lose access to the App.
When information is no longer required for the purposes described in this policy, we will take reasonable steps to delete or de-identify it.
The App does not use cookies, tracking pixels, advertising identifiers, or any third-party analytics tools. We do not collect behavioural analytics and we do not build usage profiles.
The App stores your information in your browser's local storage on your own device. This is how your name, progress and settings are saved between visits. Clearing your browser's site data will delete this information permanently.
If you enable reminders, our server generates operational logs as part of delivering them. These logs record that a reminder was sent, its generic title, and a fragment of your randomly generated device identifier. They are held by our hosting provider and used solely to operate and troubleshoot the reminder service. They contain no name, no email address and no health or session data. If you do not enable reminders, no usage data about you is transmitted to any external service.
If a future version of the App introduces analytics or performance monitoring tools, this policy will be updated and you will be notified and asked to consent before any such collection begins.
Under APP 12 and HPP 6, you have the right to request access to personal information we hold about you, and to request correction of information that is inaccurate, out of date, incomplete, or misleading.
To request access to, or correction your email address held by our payment provider, please contact us at info@perinealmassagecoach.au. We will respond within a reasonable timeframe and no later than 30 days.
This App is intended for use by adults aged 18 years and over. We do not knowingly collect information from persons under 18. Users are required to confirm they are 18 or older as part of the consent process at first launch.
If you believe a person under 18 has used this App and provided personal information, please contact us at info@perinealmassagecoach.au and we will take reasonable steps to address this.
We may update this Privacy Policy from time to time. The updated version will be published within the App and will take effect upon publication.
If we make material changes — in particular, any change to data storage architecture, categories of information collected, third-party disclosures, or cross-border transfer arrangements — we may notify you within the App and ask you to review and re-consent before continuing to use the App.
If you have a concern about how we have handled your personal information or health information, please contact us in the first instance. We will acknowledge your complaint within 5 business days and endeavour to resolve it within 30 days.
Jennifer Pol Email: info@perinealmassagecoach.au
If you are not satisfied with our response, or if you believe we have interfered with your privacy, you may lodge a complaint with the OAIC (Website: www.oaic.gov.au Phone: 1300 363 992 Mail: GPO Box 5218, Sydney NSW 2001)
For complaints relating to health information under the Health Records Act 2001 (Vic), you may also contact the Health Complaints Commissioner (Website: www.hcc.vic.gov.au Phone: 1300 582 113)
For any privacy-related enquiries, access or correction requests, deletion requests, or complaints, please contact: